Delivery & Returns

Delivery Options

    • Please note: There is currently a minimum order of €100 to all EU countries.

Standard Delivery (Ireland)

We make every effort to deliver your order within the stated delivery windows, but please be aware that we can't always gaurantee this. Our courier will attempt to deliver to your address and a card will be left if you are not in. Please call the number on the card to make alternative delivery arrangements. Next day delivery is currently unavailable.

FlagShipping DestinationDelivery ServiceDelivery (Days)Charge
Ireland flag Ireland (IE) Standard Delivery 5 - 10 Working Days 14.95

Standard Delivery (International)

We make every effort to deliver your order within the stated delivery windows, but please be aware that we can't always gaurantee this. Delivery charges (%) to international countries are calculated based on your order value and location. These will change depending on the country selected.

Next day dispatch is not available.

FlagShipping DestinationDelivery ServiceDelivery (Days)Charge
Austria flag Austria (AT) Standard Delivery 7 - 10 Working Days 10.00%
Belguim flag Belguim (BE) Standard Delivery 7 - 10 Working Days 7.50%
Bulgaria flag Bulgaria (BG) Standard Delivery 7 - 10 Working Days 15.00%
Croatia flag Croatia (HR) Standard Delivery 7 - 10 Working Days 15.00%
Czech Republic flag Czech Republic (CZ) Standard Delivery 7 - 10 Working Days 10.00%
Denmark flag Denmark (DK) Standard Delivery 7 - 10 Working Days 10.00%
Estonia flag Estonia (EE) Standard Delivery 7 - 10 Working Days 12.50%
Finland flag Finland (FI) Standard Delivery 7 - 10 Working Days 12.50%
France flag France (FR) Standard Delivery 7 - 10 Working Days 7.50%
Germany flag Germany (DE) Standard Delivery 7 - 10 Working Days 7.50%
Greece flag Greece (GR) Standard Delivery 7 - 10 Working Days 15.00%
Hungary flag Hungary (HU) Standard Delivery 7 - 10 Working Days 12.50%
Italy flag Italy (IT) Standard Delivery 7 - 10 Working Days 12.50%
Latvia flag Latvia (LV) Standard Delivery 7 - 10 Working Days 15.00%
Liechtenstein flag Liechtenstein (LT) Standard Delivery 7 - 10 Working Days 15.00%
Lithuania flag Lithuania (LT) Standard Delivery 7 - 10 Working Days 15.00%
Luxembourg flag Luxembourg (LU) Standard Delivery 7 - 10 Working Days 7.50%
Netherlands flag Netherlands (NL) Standard Delivery 7 - 10 Working Days 7.50%
Poland flag Poland (PL) Standard Delivery 7 - 10 Working Days 12.50%
Portugal flag Portugal (PT) Standard Delivery 7 - 10 Working Days 12.50%
Romania flag Romania (RO) Standard Delivery 7 - 10 Working Days 15.00%
Slovakia flag Slovakia (SK) Standard Delivery 7 - 10 Working Days 12.50%
Slovenia flag Slovenia (SI) Standard Delivery 7 - 10 Working Days 12.50%
Spain flag Spain (ES) Standard Delivery 7 - 10 Working Days 10.00%
Sweden flag Sweden (SE) Standard Delivery 7 - 10 Working Days 10.00%

If there are any countries not showing on the list that you would like to have a delivery to, please contact our customer service team for a quote on: +44 1254 589 550*.

*Please note: Only web enquiries can be dealt with through the customer service number.

Please note: We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.


Trade

For trade orders our delivery system and pricing can differ. Please contact our trade department for more information on: +44 1254 589 550.

Return Options

Returning an Item

In the unlikely event that you receive faulty or damaged products, please notify us in writing or by email within 14 days of receipt of your order at orders@visionsupportservices.com or by telephone on: +44 1254 589 550*

When returning items we advise that proof of delivery is obtained. We cannot accept responsibility for returns lost in transit.

Vision Support Services Ltd
Unit 5,
Walker Industrial Park
, Blackburn,
Lancashire,
United Kingdom,
BB1 2QE

    • Please note: Do not send returned products to our Head Office.

If we are in a position to do so, we shall replace faulty or damaged products. The replacement goods shall be redelivered at our cost. In the event we are unable to replace the products, our total liability shall be limited to refunding you in full for the cost of the products (plus delivery).

View our Terms and Conditions here.


Cancelling your Order

You may only cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel you must email us within 7 working days of receipt of your items, quoting your order number. You must return the products to us and at your expense. On receipt of the products returned in saleable condition, a refund will be made. Refunds will be credited to the credit/debit card used to place your order.