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Delivery & Returns
Delivery Options
Next Day Despatch (UK)
We offer Next day despatch for UK mainland only. Our cut-off point for next day despatch is 11.30pm. Any orders placed after this time will be despatched after the following working day.
| Shipping Destination | Delivery (Days) | Shipping Price (inc. VAT) | Delivery Type |
|---|---|---|---|
| UK Mainland Only | Please note: Next day dispatch is currently unavailable until further notice. Standard 3-5 working days delivery is unaffected. We apologise for the inconvenience. Despatched following working day if ordered before 11.30pm. (Despatched after the following working day if ordered after 11.30pm). |
£9.99 | Next Day Despatch |
Standard Delivery (UK)
Delivery is FREE for UK mainland orders over £100 (excl. VAT)*
Delivery for UK orders under £100 is £5.99 (incl. VAT)**
We make every effort to deliver your order within 3 to 5 working days. Our courier will attempt to deliver to your address and a card will be left if you are not in. Please call the number on the card to make alternative delivery arrangements.
Additional charges apply for deliveries to Northern Ireland & Islands.*** All delivery charges include VAT.
| Flag | Shipping Destination | Delivery Service | Delivery (Days) | Charge |
|---|---|---|---|---|
 |
United Kingdom (UK) | **Standard Delivery | 3 - 5 Working Days | £0.00 (Spend over £100) |
|
United Kingdom (UK) | *Standard Delivery ***Highlands & ***Islands (inc Northern Ireland) | 3 - 5 Working Days | £10.83 |
 |
Ireland (IE) | Standard Delivery | 3 - 5 Working Days | £13.00 |
Standard Delivery (International)
We make every effort to deliver your order within 6 to 8 working days. Delivery charges (%) to international countries are calculated based on your order value and location. These will change depending on the country selected.
Next day dispatch is not available outside the UK.
| Flag | Shipping Destination | Delivery Service | Delivery (Days) | Charge |
|---|---|---|---|---|
 |
Austria (AT) | Standard Delivery | 6 - 8 Working Days | 10.00% |
 |
Belguim (BE) | Standard Delivery | 6 - 8 Working Days | 7.50% |
 |
Bulgaria (BG) | Standard Delivery | 6 - 8 Working Days | 15.00% |
 |
Czech Republic (CZ) | Standard Delivery | 6 - 8 Working Days | 10.00% |
 |
Croatia (HR) | Standard Delivery | 6 - 8 Working Days | 15.00% |
 |
Denmark (DK) | Standard Delivery | 6 - 8 Working Days | 10.00% |
 |
Estonia (EE) | Standard Delivery | 6 - 8 Working Days | 12.50% |
 |
Finland (FI) | Standard Delivery | 6 - 8 Working Days | 12.50% |
 |
France (FR) | Standard Delivery | 6 - 8 Working Days | 7.50% |
 |
Germany (DE) | Standard Delivery | 6 - 8 Working Days | 7.50% |
 |
Greece (GR) | Standard Delivery | 6 - 8 Working Days | 15.00% |
 |
Hungary (HU) | Standard Delivery | 6 - 8 Working Days | 12.50% |
 |
Italy (IT) | Standard Delivery | 6 - 8 Working Days | 12.50% |
 |
Latvia (LV) | Standard Delivery | 6 - 8 Working Days | 15.00% |
 |
Lithuania (LT) | Standard Delivery | 6 - 8 Working Days | 15.00% |
 |
Luxembourg (LU) | Standard Delivery | 6 - 8 Working Days | 7.50% |
 |
Netherlands (NL) | Standard Delivery | 6 - 8 Working Days | 7.50% |
 |
Poland (PL) | Standard Delivery | 6 - 8 Working Days | 12.50% |
 |
Portugal (PT) | Standard Delivery | 6 - 8 Working Days | 12.50% |
If there are any countries not showing on the list that you would like to have a delivery to, please contact our customer service team for a quote on: +44 1254 589 550*.
*Please note: Only web enquiries can be dealt with through the customer service number.
Please note: We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Trade
For trade orders our delivery system and pricing can differ. Please contact our trade department for more information on: +44 1254 589 550.
Return Options
Returning an Item
In the unlikely event that you receive faulty or damaged products, please notify us in writing or by email within 30 days of receipt of your order at orders@visionsupportservices.com or by telephone on: +44 1254 589 550*
When returning items we advise that proof of delivery is obtained. We cannot accept responsibility for returns lost in transit.
Vision Support Services Ltd
Unit 5,
Walker Industrial Park,
Blackburn,
Lancashire,
BB1 2QE
If we are in a position to do so, we shall replace faulty or damaged products. The replacement goods shall be redelivered at our cost. In the event we are unable to replace the products, our total liability shall be limited to refunding you in full for the cost of the products (plus delivery).
View our Terms and Conditions here.
Cancelling your Order
You may only cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel you must email us within 7 working days of receipt of your items, quoting your order number. You must return the products to us and at your expense. On receipt of the products returned in saleable condition, a refund will be made. Refunds will be credited to the credit/debit card used to place your order.
